A Complete Guide to Using an eCommerce Chatbot: Examples, Benefits and How They Work

chatbot e commerce

Messenger also has a customer chat plugin that enables you to integrate your ecommerce bot experience directly into your website. Many websites now use chat widgets to welcome users, handle support, and turn prospects into paying customers. Bot Burger found that 20% of customers would repeat a purchase in two weeks (or less).

  • And could they really potentially replace traditional customer support teams?
  • The AI chatbot can be used on Facebook Messenger, WhatsApp, and even SMS to find deals on hotels and flights by simply using platforms that are already on your phone.
  • They can outsource routine tasks and focus on personalized customer service.

In this respect, you can both use Bard collaboratively to explore the same topic. Add this template to your website, LiveChat, Messenger, and other platforms using ChatBot integrations. Open up new communication channels and build long-term relationships with your customers.

Outside platform analytics

A recent Business Insider Intelligence report predicts that global retail spending via chatbots will reach $142 billion by 2024. Ralph chooses gift recommendations based on how a user answers questions within the bot. It starts out by asking simple questions, like location, age of the person chatbot e commerce you’re buying for, and gift budget. If you answered yes to one (or all) of those questions, it’s time to get serious about chatbots. Chatbot services reduce costs and speed up response times, enabling customer service agents to take on more challenging core business-related activities.


ECommerce chatbots can provide individualized assistance and recommendations by examining consumer information, purchase history, and preferences. Chatbots can make product recommendations based on a customer’s past purchasing patterns or browsing habits, improving the buying process’s fun and effectiveness. Speed (and accuracy) is everything when it comes to customer service.

Build your own chatbot and grow your business!

Chatbots allow users to interact with a business through a chat interface. They’ve been used quite commonly on websites and messaging platforms, but they’ve become widespread on eCommerce sites more recently. These bots can be rule-based, following a “choose-your-own-adventure” logic, and sometimes they use artificial intelligence technology. If you like the examples or have just been inspired to create your own ecommerce chatbot, here are some of the most popular solutions.

chatbot e commerce

But additionally, it can also ask questions like “How would you like your pizza (sweet, bland, spicy, very spicy)” and use the consumer input to make topping recommendations. Chances are, you’d walk away and look for another store to buy from that gives you more information on what you’re looking for. People want to talk to brands before making a purchase from them.

An eCommerce AI chatbot doesn’t know your business like a trained customer service agent. Certain customers can ask very specific questions that a human needs to answer satisfyingly. With that in mind, real-time data delivery comes into the picture. If a business can see customer interactions with chatbots in real time, they can know when trained personnel should come in for optimal customer experience. Text-based chatbots are commonly included in eCommerce marketing strategies, but also to provide customer support and offer product recommendations.

chatbot e commerce

Thanks to our AI-powered support automation platform, you can easily integrate your whole tech stack, automate support processes, and use conversational AI to address customer inquiries instantly. Enhancing the general consumer experience is one of the main advantages https://www.metadialog.com/ of eCommerce chatbots. These AI bots can boost customer satisfaction by offering timely, individualized, and effective service, resulting in customer loyalty and repeat business. They sell natural personal care and household products to more than 50 countries.